Personal data protection and Cookie policy

1. General

This Personal data protection and Cookie policy informs users of this website of the nature, extent and purpose of the collection and use of personal data.

We are committed to protecting your data. All personal data is treated confidentially and in accordance with legal requirements. To ensure that our Personal data protection and Cookie policy always complies with current legal requirements, we reserve the right to make changes at any time. We therefore recommend that you consult the Personal data protection and Cookie policy regularly.

The websites of other providers that can be reached via our site are not subject to the data protection rules set out in this document. We accept no responsibility for the data protection compliance of third-party websites.

2. Name and address of data controller

Optiswiss AG
Lyon-Strasse 26
4053 Basel
Switzerland
E-Mail: info@optiswiss.ch
Website: https://www.optiswiss.com

3. Data protection

In close collaboration with our hosting providers, data is protected using all available means against illicit or unauthorised use, misuse, or falsification, and is always treated as confidential.

To protect the security of your data during transmission, we use state-of-the-art encryption (SSL) via HTTPS.

4. Description and scope of data processing.

When you visit our website, information transmitted by your browser is automatically stored in our server log files and/or those of our hosting providers. This information is as follows :

browser type/version
operating system used
referrer URL (i.e. the page consulted just before)
host name of the computer used (IP address)
time and date of server request

This usage data forms the basis for anonymous statistical evaluations which enable us to identify trends and improve our services accordingly. This anonymous data is stored separately from any personal data you may have provided and in this form cannot be traced back to a specific person. However, we reserve the right to check the log data later if there are concrete indications that it is being used unlawfully.

5. Entering and processing personal data

To use some of the services we offer on our website, you will be asked to provide us with personal data (e.g., your name, address, e-mail address, telephone number, etc.). In the following, we will explain separately how we collect and process personal data for each of these services. We only process personal data in accordance with the provisions of the General Data Protection Regulation (GDPR) and the Federal Act on Data Protection (FADP).

“Personal data” is any information relating to an identified or identifiable person. This includes, for example, contact details such as name, telephone number, address, or e-mail address, as well as other data that you provide to us, for example when you register, as part of an application or similar procedure.

“Processing” means any operation relating to personal data, in particular the collection, storage, management, use, transmission, disclosure, or deletion of your data.

Your data will only be used for the purposes set out in this Personal data protection and Cookie policy. We take the necessary precautions to ensure that your personal data is protected against loss, theft, and misuse.

To fulfil your requests or contracts, we need your personal data for the following services:

5.1 Registration for the Optiswiss online shop

To be able to register in our Optiswiss online shop, you must enter certain personal data (as indicated in the relevant form). We use this data, together with other data entered voluntarily, to process the creation of and access to your customer account. This processing is based on contractual measures (Art. 6.1 b) GDPR).

5.2 Order and payment Information

For orders placed in our online shop, we collect and process the following personal data so that we can offer our customers the best possible service and the corresponding services required:

postal address
email address
item basket information
payment details
user behaviour
customer account information
customer service information
information useful for the order (e.g. corrections etc.)

This processing is based on contractual measures (art. 6.1 b) GDPR).

5.3 Contact form

You can use a form to contact us. To do so, you will need to enter certain personal details (indicated on the relevant form).

We use this information and any other information you provide voluntarily (such as your title, address, telephone number or company name) only to provide you with the best possible personalised response to your contact request.

This processing is based on your consent (art. 6.1 a) GDPR).

5.4 Application form

Certain personal data is essential for completing the application form (indicated on the form concerned).

We use this data and any other data you provide voluntarily to respond to your application in the best possible and most personalised way. If your application leads to the conclusion of a contract of employment, the data you have provided may be stored in your personal files for the purposes of the usual organisational and management processes in accordance with legal provisions.

This processing is based on pre-contractual measures (art. 6.1 b) GDPR).

6. Recipients and transmission of personal data to third parties

The recipients of your personal data are the internal departments of Optiswiss and its subcontractors in the context of their tasks.

Optiswiss reserves the right to pass on personal data to authorised third parties to comply with its legal obligations, and in particular if it is required to do so by a court order. Disclosure to third parties is authorised in the following cases:

Legal protection of users.
Compliance with legal requirements.
Defending and protecting our rights.
Compliance with the conditions of use or data protection provisions.
Solving technical problems relating to a product.
Cooperation with service partners who require this data to process the order. In this case, data transmission is limited to the minimum required to process the order. Your credit card details will be passed on to the relevant organisation as part of the contract processing for chargeable products.
Collaboration with service partners who help us to analyse certain technical data and for data processing and/or back-up functions.

We work with a limited number of carefully selected, trusted external service partners. Data is only disclosed to these service partners to the extent necessary for them to provide the services offered. Optiswiss requires all its partners to process personal data in accordance with the Personal data protection and Cookie policy.

7.Cookies

This website uses so-called cookies (text files) which are installed and stored on your computer via your browser. Cookies make it easier to use the website and guarantee a correct presentation and user-friendly service. The person concerned may block the installation of cookies by our website at any time by setting the appropriate parameters via the cookie manager on the website.

Our website sometimes contains links to external sites (e.g., YouTube, Facebook, LinkedIn, etc.). These sites may install cookies. We do not control the settings or privacy statements of third parties. We therefore recommend that you check this information on the sites concerned. General information on cookies and their management can be found at www.aboutcookies.org. Please note that we are not responsible for the content of external sites.

8. Google Analytics

The cookies we use are linked to a third-party service: Google Analytics.

Google Analytics is a web analysis service provided by Google Inc ("Google"). Google uses the data collected to track and examine the use of this site, to prepare reports on its activities and to share them with other Google services.

Google may use the data collected to contextualise and personalise advertisements on its own advertising network.

Personal data collected: data relating to your browsing.

When Google Analytics Cookies are deposited and with your consent, your browsing data may be processed outside the European Union.

For more information about the processing of data by Google, please consult the : Privacy policy https://policies.google.com/privacy.

9. Newsletter

Optiswiss processes your data to manage your newsletter subscription. You can unsubscribe from the newsletter at any time via the hyperlink included in each mailing. This processing is based on your consent (art. 6.1 a) GDPR).

This website uses the services of Campaign Monitor to send out newsletters (www.campaignmonitor.com). Campaign Monitor's data protection provisions can be found at www.campaignmonitor.com/privacy.

Campaign Monitor is used based on a data processing agreement according to article 28 para. 3 p. 1 GDPR.

Campaign Monitor may use recipients' data in anonymised form, i.e., without attributing it to a user, to optimise or improve its own services, e.g., for technical optimisation of newsletter delivery and presentation or for statistical purposes. Campaign Monitor does not, however, use the data of our newsletter recipients to write to them or to pass it on to third parties.

If you do not want Campaign Monitor to carry out analyses, you can unsubscribe when you receive the newsletter. We provide a link each time we send you a newsletter.

10. User rights

Based on your rights under the EU GDPR and the FADP, you have the right to request from the controller access to, rectification or erasure of your personal data, as well as the restriction of the processing of your personal data. You also have the right to object to the processing of your personal data on legitimate grounds and the right to the portability of your data.

Finally, you have the right to define general and specific directives setting out how you wish these rights to be exercised after your death.

If, after contacting us, you feel that your rights about your personal data have not been respected, you may lodge a complaint with the competent supervisory authority.

To exercise these rights or if you have any questions about the processing of your data, you can contact our Data Protection Officer (DPO), providing proof of your identity.

By post: DPO OPTISWISS - Lyon-Strasse 26 - CH-4053 Basel

By e-mail: dataprotection@optiswiss.ch

11. Retention of personal data

Optiswiss AG will retain your personal data for as long as is necessary for the purposes set out in this data protection policy, for the fulfilment of our contractual and legal obligations. If necessary, we will also retain your personal data for other purposes if or for as long as the law allows us to continue to retain it for a specific purpose, including the defence of legal claims. Generally, this will be for the duration of the business relationship and then for a period of 10 (ten) years for intermediate storage for evidential purposes.

12. Exclusion of liability

To the extent permitted by law, Optiswiss SA disclaims all liability arising from access to, or inability to access, the website or any of its elements, and from the use thereof. Access to and use of the website are not guaranteed.

Last updated: September 2023